Privacy Policy

Data Controller

The data controller is Hotel Palazzo Vitturi, Castello 5246, 30122 Venice, Italy. P.IVA: 04531200271. Email: info@palazzovitturi.com. Phone: +39 041 520 8640.

What Data We Collect

We collect personal data in the following cases:

• Booking: Name, email, phone, dates of stay, payment information (processed by our booking engine Simple Booking).
• Contact form: Name, email, and message content.
• Check-in: Identity document details as required by Italian law (D.L. 59/78, "Alloggiati Web").

Analytics and Cookies

This website uses Fathom Analytics, a privacy-focused analytics service that does not use cookies, does not collect personal data, and is fully compliant with GDPR, ePrivacy, PECR, CCPA, and COPPA. No cookie consent banner is required because no cookies are set for analytics purposes.

We do not use Google Analytics or any other cookie-based tracking service on this website.

Legal Basis for Processing

• Contract performance: Processing booking and stay data is necessary to provide our hotel services.
• Legal obligation: Italian law requires us to collect and report guest identity documents to local authorities.
• Legitimate interest: We may contact you about your upcoming stay or to request feedback.
• Consent: Marketing communications are only sent with your explicit consent.

Data Sharing

Your personal data may be shared with:

• Simple Booking: Our booking engine provider, which processes reservation data.
• Italian authorities: Guest identity data as required by law (Questura/Alloggiati Web).
• Payment processors: For secure payment handling.

We do not sell your data to third parties.

Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, contact us at info@palazzovitturi.com.

Data Retention

Booking data is retained for the duration required by Italian tax law (10 years for accounting records). Contact form submissions are retained for 12 months. Identity documents transmitted to authorities are not stored beyond the legal requirement.

Contact for Privacy Matters

For any privacy-related inquiries, contact us at:
Email: info@palazzovitturi.com
Phone: +39 041 520 8640
Address: Castello 5246, 30122 Venice, Italy